Shipping & Returns
Customer is liable for any duties or taxes that you may incur outside of the UK - 90% of our customers outside of the UK do not get customs charges.
If you do get customs charges, these are minimal and are usually between 5-10 euro.
- Tracked 48 Royal Mail ( 1-2 Days ) - £3
- Tracked 24 Royal Mail ( Next Day Delivery ) - £5
- EU Royal Mail Tracked Delivery ( 5-10 Days ) - £8
- DHL Express Tracked Delivery ( 1-2 Days ) - £15
REST OF THE WORLD DELIVERY
- International Royal Mail Tracked Delivery ( 5-10 Days ) - £15/£20
- DHL Express Tracked Delivery ( 1-2 Days ) - £20/25
Orders must be placed between Monday - Friday before 3pm for all next day delivery orders.
Returning your order with TOYG is quick & easy as we want you to shop with confidence.
If you need to return your order for whatever reason then you can return your item by sending it to the returns address below.
Address for Return
B4 UNIT 9&10
HEYWOOD DISTRIBUTION PARK
PLEASE LEAVE YOUR NAME AND ORDER NUMBER ON THE INSIDE OF THE PARCEL
You have 14 days from the day you receive the item to get a refund - You have 30 days for a credit note or exchange.
Please leave a note inside the return parcel with clear instructions of what actions you wish to be carried out.
We can offer;
- Refund However we can not offer cash refunds on sale items.
- Exchange for another item of the same value
- Exchange for another size of the same item
- Online Credit
ITEMS SOLD AT CLEARANCE / PRE ORDERS ARE NONE RETURNABLE ( ONLY EXCHANGEABLE )
ITEMS MUST BE UNWORN WITH TAGS STILL ATTACHED IF BEING RETURNED FOR REFUND OR EXCHANGE.
If there are any further questions do not hesitate to email at - firstname.lastname@example.org